退款政策

930.games Refund Policy

Operator: Firststep Advertisement Limited

1. Scope

This Policy applies to all Digital Content purchased by users on the 930.games platform, including in-game virtual items, top-ups, membership benefits and digital redemption codes. This Policy forms part of the Terms of Service; in case of any inconsistency, the Terms of Service prevail.

2. When You May Request a Refund

1. The order has been paid, but the Digital Content was not delivered or delivery failed;
2. Delivery has not been completed within 24 hours of successful payment;
3. The Digital Content actually delivered does not match the order;
4. The same order was charged more than once;
5. Any other case in which a refund is required by mandatory provisions of applicable law.

3. When Refunds Are Not Available

1. The Digital Content has been successfully delivered and matches the order;
2. Delivery could not be made, or the content cannot be used, because the account information provided by the user was incorrect or the account does not comply with the rules of the game or platform;
3. The order was cancelled because the user breached applicable law or platform rules;
4. The user has confirmed, by means of a separate checkbox, that they are aware that the Digital Content in the order is supplied immediately after payment and that, once supplied, the statutory right of cancellation or withdrawal does not apply.

4. How to Apply and Processing Times

1. Send an email to support@930.games stating your order number, order time, payment method and reason for the refund request.
2. The Company will reply with the review result within 5 business days of receiving the request.
3. Once approved, the refund will be initiated within 10 business days.

5. Refund Method

1. Refunds are returned through the original payment route to the user's original payment instrument.
2. Refunds are made in the currency in which the order was paid.
3. The Company is not responsible for delays in receipt caused by the processing times of payment service providers or banks, but will help the user make enquiries.
4. No fee is charged for refunds.

6. Disputes and Contact

If you disagree with the outcome of a refund, you may raise it through the customer service email support@930.games; the Company will review it and reply.

This Policy is governed by the laws of the Hong Kong Special Administrative Region. It does not exclude any rights you have under the mandatory consumer protection laws of your place of habitual residence. A user acting as a consumer may bring a dispute before the competent courts of their place of habitual residence, or lodge a complaint with the local consumer protection authority.

This Policy is made in Chinese and English. In case of any inconsistency between the two versions, the English version prevails.

Operator: Firststep Advertisement Limited

Company No.: 3266812

Registered address: Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Mongkok, Kowloon, Hong Kong

Customer service email: support@930.games