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930.games Terms of Service

Operator: Firststep Advertisement Limited

1. Definitions and Parties

1.1 These Terms are entered into between Firststep Advertisement Limited (a Hong Kong company, Company No. 3266812, registered address: Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Mongkok, Kowloon, Hong Kong; "the Company", "we" or "us") and any user who purchases goods or services through the Company's platform ("the User" or "you").

1.2 "Platform" means the 930.games website operated by the Company and all of its subdomains.

1.3 "Digital Content" means in-game virtual items, top-ups, membership benefits, digital redemption codes and any other digital goods or services offered for purchase on the Platform.

2. Formation of Contract

2.1 When you submit an order on the Platform and complete payment, a contract of sale or service is formed between you and the Company. The Company is the seller of record under that contract and the recipient of payment for the transaction. No other party acts as seller in respect of that transaction.

2.2 Payments under your order are collected by the Company and constitute the Company's own business revenue. All goods and services displayed on the Platform are sold by the Company in its own name.

2.3 You may not assert any right under these Terms against any third party other than the Company, nor require any third party to perform any obligation under these Terms.

3. Prices and Payment

3.1 Goods on the Platform are priced and displayed in the local currency of the User's sales region: Hong Kong dollar (HKD) for Hong Kong, New Taiwan dollar (TWD) for Taiwan, Korean won (KRW) for Korea, and Japanese yen (JPY) for Japan. The amount payable is the amount and currency shown on the checkout page at the time of the order.

3.2 The User's sales region is determined by the Company on the basis of the IP address at the time of the order, the issuing country of the payment instrument, or the User's explicit selection. The applicable currency is displayed on the checkout page.

3.3 Payment is processed through a payment service provider designated by the Company. The amount shown on the checkout page is the entire consideration payable by you; the Company does not charge any additional undisclosed fees.

3.4 If, due to exchange-rate fluctuations or the payment channel, the amount actually received differs from the order amount, the difference is borne by the Company and will not be recovered from you.

3.5 Any taxes or charges levied on cross-border transactions by your country or region are borne by you in accordance with local law. Where the Company is required by applicable law to collect and remit such amounts, this will be stated on the checkout page.

4. Delivery

4.1 Digital Content is delivered to the account specified in your order within 1 hour after successful payment. In case of system maintenance, network failure or other circumstances beyond the Company's reasonable control, delivery time is extended accordingly, and the Company will notify you on the Platform or through the order page. If delivery has not been completed within 24 hours of successful payment, you may request a refund under clause 5.2.

4.2 The Company is not liable where delivery cannot be made because of incorrect account information provided by you, duplicate submissions, or a breach of the rules of the game or platform operator, but will assist you in resolving the matter.

4.3 Completion of delivery is determined by the Company's system records.

5. Refunds, Cancellation and Right of Withdrawal

5.1 Digital Content is performed immediately and cannot be returned. By means of a separate checkbox when placing an order, you confirm that you are aware that the Digital Content in your order will be supplied immediately after payment, and that you consent to such immediate supply; once the Digital Content has been supplied, the statutory right of cancellation or withdrawal does not apply.

5.2 You may request a refund in any of the following cases:

(1) the Digital Content was not delivered or delivery failed;

(2) the delivered content does not match the order;

(3) any other case in which a refund is required by mandatory provisions of applicable law.

5.3 Refund requests must be submitted to the customer service email support@930.games. The Company will respond within 5 business days of receiving the request; where the refund conditions are met, the refund will be returned to the original payment method within 10 business days.

5.4 The refund obligations under these Terms are borne solely by the Company. Users shall submit refund requests under these Terms to the Company, which will handle them in accordance with clause 5.3.

5.5 This section does not exclude any rights you have under the mandatory consumer protection laws of your place of habitual residence. Where such laws grant you rights that cannot be waived, this section applies as required by those laws.

6. User Obligations

6.1 You warrant that the account information and payment information you provide are true, lawful and valid, and that you are entitled to use the selected payment instrument.

6.2 You must not use the Platform for money laundering, fraud, cash-out schemes, credit card fraud, unauthorised use of another person's payment instrument, or any activity in breach of applicable law.

6.3 If you breach the preceding clause, the Company may refuse service, suspend or terminate your account, cancel the relevant orders, and report to the competent authorities in accordance with law.

6.4 Minors may use the Platform and place orders only with the consent of their legal guardian. Where the Company reasonably believes that a User is a minor without such consent, it may suspend or cancel the relevant order and issue a refund.

6.5 The Company processes Users' personal data in accordance with its Privacy Policy, which forms part of these Terms and is available at /privacy on the Platform.

6.6 You confirm that you are the authorised payer for the transaction under these Terms. Where a chargeback is initiated by the issuing bank or payment service provider because you deny the transaction, claim an unauthorised charge, or for any other reason, the Company may provide order records, delivery records, login records and other necessary information, and reserves the right to recover from you the fees and losses arising from that chargeback.

6.7 The Company retains transaction records, delivery records and chargeback handling records for 5 years from the date the transaction is completed.

7. Intellectual Property

7.1 Intellectual property rights in the Digital Content you purchase remain with the respective rights holders.

7.2 You obtain only a right of use within the rules of the relevant game or platform, and may not copy, resell, reverse engineer, rent out or use it for any commercial purpose.

8. Limitation of Liability

8.1 Except in cases of wilful misconduct or gross negligence, the Company's liability for any single order is limited to the amount actually paid for that order.

8.2 The Company is not liable for losses arising from changes to the rules of a game or platform operator, account bans, service shutdowns or removal of content by that operator.

8.3 This section does not exclude any liability that cannot be excluded or limited by law.

9. Amendments

9.1 The Company may amend these Terms. Amendments take effect 7 days after publication on the Platform; material amendments will also be announced on the Platform or shown on the order page.

9.2 If you continue to use the Platform after amendments take effect, you are deemed to accept the amended Terms. If you do not accept them, you should stop using the Platform; orders already formed remain subject to the version of the Terms in effect when the order was placed.

10. Governing Law and Dispute Resolution

10.1 These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

10.2 Any dispute arising out of or in connection with these Terms shall first be resolved through friendly negotiation; failing that, it shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration under its Administered Arbitration Rules in force at the time. The seat of arbitration is Hong Kong and the language of arbitration is English.

10.3 This section does not affect your right to bring claims before a competent authority in your place of habitual residence under mandatory local law.

10.4 Notwithstanding clause 10.2, a User acting as a consumer may bring a dispute arising out of these Terms before the competent courts of the User's place of habitual residence, or lodge a complaint with the local consumer protection authority. The Company does not rely on clause 10.2 to exclude those rights.

11. Miscellaneous

11.1 The Company accepts enquiries, complaints and refund requests through:

Customer service email: support@930.games

The Company replies within 5 business days of receiving an email. For matters concerning orders or refunds, please include your order number.

11.2 These Terms are made in Chinese and English. In case of any inconsistency between the two versions, the English version prevails, except where the mandatory law of the User's country or region provides otherwise. Korean, Japanese and Traditional Chinese translations are provided for convenience only.

11.3 If any provision of these Terms is held invalid or unenforceable, the validity of the remaining provisions is not affected.